Email support@helloloved.com with your order number and we’ll send you the return steps. Faulty or damaged items are replaced or refunded free of charge. Unused, unopened items can be returned within 14 days for a change of mind. 

See our full Return Policy

We know you're excited to receive your items! While 99% of our packages arrive exactly on time, carrier delays do occasionally happen. 

If your delivery is running late, we are here to help. Send an email to support@helloloved.com with your order number, using the same email address you used at checkout. Our team prioritizes these requests and will investigate the status of your delivery right away.

We believe you shouldn’t have to pay more than necessary for the products you love. That’s why we ship many of our products directly from our trusted suppliers to you.

By reducing additional shipping, storage, and packaging costs, we’re able to offer quality products at competitive and affordable prices.

Order Processing

Once you place your order, it goes through the following process:

Processing Time:
Your order is reviewed, approved, quality-checked, and carefully prepared for shipment. Orders are typically sent to our fulfillment center within 48 hours of being placed.

Delivery Time:
After your order has been processed, it is shipped from our fulfillment center to your delivery address.

Most orders arrive within 5–15 business days.

Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as high shipping volumes, transportation capacity, customs processing, weather conditions, or other unforeseen delays.

We appreciate your patience and understanding while your order makes its way to you.

We’re here to help. If you’re not completely satisfied with your order or there’s an issue with your purchase, please contact us at support@helloloved.com.

To help us prioritize your request, please use “DISPUTE” as the subject line and briefly describe the issue you’re experiencing.

Our support team will review your request and work with you to find a suitable resolution as quickly as possible.

Please contact us first before opening a dispute with your bank or payment provider. In most cases, contacting us directly allows us to address the issue more efficiently and resolve it faster.

At HelloLoved.com, we offer secure and convenient payment options. You can safely complete your purchase using any of the following payment methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• PayPal

All payments are processed through secure and encrypted payment gateways to help protect your personal and financial information.

Currency

All orders are processed in Australian Dollars (AUD).

If your bank or card provider uses a different currency, the final amount charged may vary due to currency conversion rates or fees applied by your financial institution.

Payment Authorization

By placing an order on our website, you confirm that:

• The payment method used belongs to you or you are authorized to use it.
• The billing and payment information provided is accurate and complete.

We reserve the right to perform payment verification and security checks to help prevent fraudulent or unauthorized transactions.

Failed or Declined Payments

If your payment is declined, please:

• Verify that your card details are correct.
• Ensure that sufficient funds or credit are available.
• Contact your bank or payment provider for assistance.
• Try another available payment method.

Your order will not be processed until payment has been successfully authorized.

Secure Transactions

Your security is important to us. Payments are processed through trusted payment providers using industry-standard security and encryption technologies.

We do not store your complete payment card details on our servers.

Contact Us

If you have any questions or concerns regarding payments, please contact our support team:

Support Email: support@helloloved.com
Website: helloloved.com